These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Rawberry ("Rawberry," "we," "us," or "our"), currently operating as a sole proprietorship pending incorporation, with its principal place of business in San Francisco, California. These Terms govern your access to and use of the Rawberry platform, including our website, mobile applications, and all related services (collectively, the "Service").
By registering for an account, clicking "I Agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "your" refer to that entity.
The Service is intended solely for users who are 18 years of age or older. We do not knowingly permit persons under 18 to create accounts or use the Service. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we discover a user is under 13, we will promptly delete their account and data. If you are a parent or guardian and believe your child has created an account, contact us immediately at support@rawberry.ai.
The Service is currently available to users located within the United States only. By using the Service, you represent that you are accessing it from within the United States. We reserve the right to restrict access based on geographic location.
You are responsible for maintaining the confidentiality of your account credentials. You agree to: (a) provide accurate and complete information at registration; (b) keep your login credentials secure; (c) notify us immediately of any unauthorized access at support@rawberry.ai; and (d) accept responsibility for all activity that occurs under your account. You may not share credentials, create multiple accounts for the same user, or transfer your account without our prior written consent.
Rawberry is a cloud-based AI-powered CRM platform designed for photographers and photography businesses. The Service includes tools for:
We reserve the right to modify, suspend, or discontinue any feature with reasonable notice to active subscribers where material features are affected.
Access requires a paid subscription following a free trial. Plans and pricing are described at rawberry.ai/#pricing. We reserve the right to modify pricing with 30 days' advance notice.
We offer a 7-day free trial for new accounts. At trial end, a paid subscription is required to continue. We may modify or discontinue trial offerings at any time.
Subscriptions are billed monthly or annually depending on your selected plan. By providing payment information, you authorize us to charge your payment method for applicable fees. All charges are in U.S. dollars. Fees are exclusive of applicable sales tax.
Monthly subscriptions: no refunds for partial months. Annual subscriptions: if you cancel within 30 days of your annual renewal, you may request a prorated refund for unused months by contacting support@rawberry.ai. We reserve the right to deny refunds in cases of suspected abuse.
If payment fails, we will attempt to notify you and may suspend access. If payment remains outstanding for 30 days, we may terminate your account and begin deletion of your data consistent with our retention policy.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to investigate violations and may suspend or terminate your account for any breach.
You retain all ownership rights to the data, files, text, images, and other content you upload or create within the Service ("Your Content"). We do not claim ownership of Your Content.
By uploading Your Content, you grant us a limited, non-exclusive, royalty-free, worldwide license to store, process, and display Your Content solely as necessary to provide the Service to you. This license terminates when you delete Your Content or close your account, subject to our backup retention period.
You are solely responsible for Your Content and warrant that you have all rights necessary to use it within the Service, it does not infringe any third-party intellectual property, and it complies with all applicable laws including privacy laws governing your clients' personal information.
As a photographer using our CRM, you may store personal data about your clients. You are the data controller for your clients' information and are responsible for having appropriate privacy policies and client consents in place for your own business.
We reserve the right to remove Content that violates these Terms or applicable law. We will use reasonable efforts to notify you prior to removal except where immediate action is required.
The Service, including all software, designs, text, graphics, logos, and other materials we create, are the exclusive property of Rawberry and are protected by U.S. and international intellectual property laws.
Nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property beyond the limited license to use the Service as described herein. You may not use our name, logo, or trademarks without our prior written consent.
Our collection and use of your personal information is governed by our Privacy Policy, incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
As a CRM platform, you will store personal information about your photography clients within the Service. You acknowledge that:
The Service integrates with third-party services including payment processors, email providers, calendar applications, and social media platforms. Your use of those services is subject to their own terms and privacy policies. Payment processing is handled by third-party processors (such as Stripe). We do not store your full credit card information on our servers.
By enabling Rawberry's call attendance feature, you represent and warrant that:
We recommend using this or substantially similar disclosure at the start of any transcribed call: "This call will be transcribed by Rawberry, an AI system I use to manage my photography business. By continuing this call, you consent to being transcribed."
Rawberry is not liable for any claims, penalties, or damages arising from your failure to obtain proper consent before enabling call transcription.
When you enable the Google Meet integration, you authorize Rawberry to access your Google Meet sessions to join scheduled meetings on your behalf, access audio streams for real-time transcription, retrieve meeting transcripts and metadata, and extract participant names, duration, and timestamps. Raw audio is processed in memory only and is never stored by Rawberry. Transcripts are stored in your CRM account as Your Content. You may disconnect Google Meet at any time from your account settings.
Our use of Google APIs complies with Google's API Services User Data Policy, including the Limited Use requirements at developers.google.com/terms/api-services-user-data-policy.
When you connect Gmail via OAuth, Rawberry accesses your Gmail data to read incoming inquiries, send emails on your behalf, and organize email threads with client records. We will not use Gmail data to serve advertisements, allow humans to read your Gmail content (except with your explicit consent, for security investigations, or as required by law), or transfer Gmail data to third parties except as necessary to provide the Service. You may revoke Gmail access at any time from Google Account settings or your Rawberry account settings.
When you connect your Instagram Business or Creator account via Meta's Graph API, Rawberry accesses incoming Direct Messages to capture leads and send replies on your behalf. We will not use Instagram data for advertising or third-party profiling. You must comply with Meta's Platform Terms when using this integration. You may disconnect Instagram at any time from your Rawberry account settings.
You agree to indemnify, defend, and hold harmless Rawberry and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
These Terms are effective upon your acceptance and continue until terminated. You may terminate your account at any time through your account settings or by contacting support@rawberry.ai.
We may suspend or terminate your account immediately, without prior notice, if: (a) you breach these Terms; (b) we are required to do so by law; or (c) continued service creates risk to the platform or other users.
Upon termination: (a) your right to access the Service ceases immediately; (b) Your Content will be available for export for 30 days; (c) after 30 days, we may delete Your Content in accordance with our data retention policy. Sections 7, 8, 10, 12, and 13 survive termination.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Before filing a formal claim, you agree to contact us at legal@rawberry.ai and attempt to resolve the dispute informally for at least 30 days.
If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in San Francisco, California. The arbitrator's decision shall be final and binding.
Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
Rawberry
San Francisco, CA
Legal: legal@rawberry.ai
Support: support@rawberry.ai
Website: rawberry.ai